4 months in the past Our hardwood floors have been set up swiftly. The employees moved the home furnishings, taken off the carpet, put in the new flooring and cleaned up after they were being accomplished. They did a fantastic job! I'd propose them for all of your flooring demands! Providers Executed
My residence is fifty five levels. Additionally not surprisingly, the fresh floor needed to be Slice into to maintenance the pipe. Why they bothered Placing the new floor in that place can be a mystery to me since they knew pretty very well it would want being Reduce to maintenance the pipe! I named Empire this early morning and somebody is purported to get in touch with me again with resolution. Perhaps today, it's possible not. Very seriously?
They also confirmed us where by the carpet was put in wrong down the hallway, triggering a lot of the concerns. So we known as Empire due to the fact we had a 25 yr guarantee plus they despatched somebody out to take images.
Worker appreciation will not exist On this Firm. Don't buy from Empire and Should you have morals Will not get the job done for them.
They help it become to tough to get bonuses and when your over a get in touch with it is often a complaint in regards to the installers not undertaking an excellent task rather than speaking or it is the product is faulty in some way. The keep time for any assist with concerns can operate for any in which between 5 to twenty five minutes and when you are attempting to secure a maintain of the market you may bet you'll get a voicemail.
Explain your undertaking and ship it out to our prime rated support providers.
Thank you for bringing this challenge to our consideration. We want all of our clients to feel assured in the quality of their buy and are disappointed to hear you are not satisfied with your carpet. We'll follow up with you Soon to help resolve this challenge. Thank you.
My wife is about to explode so she phone calls the Girl, wanting solutions, and she informed my spouse that she'll phone her again just before 5 p.m. today. She phone calls at five:30 to inform me that May 14th will never come about and The brand new day is scheduled for Could seventeenth but she even stated, "We are going to Test and get it down about the seventeenth.
My nephew referred me to Empire so I had carpet from them put in in my household. The caliber of the carpet is sweet, though the payment approach is no great. Empire purchased me to pay for Wells Fargo, so I licensed my lender to pay for by Wells Fargo, but Wells Fargo in no way been given the payment. I had to go and fork out funds at Wells Fargo, and now, I'd to pay for my lender $fifteen to allow them to get back the money I initially wired to Wells Fargo supposedly.
Two decades in with the new "top of the line" carpet we notice aspects of the carpet breaking down. We experienced a carpet company occur out and review the carpet they usually reported we had poor excellent carpet, Which It is really already breaking down and we should Get hold of the organization who we purchased it from.
The advertisements certainly are a joke. The sport is usually to overcharge as Lots of individuals as is possible making sure that when a dilemma occurs they might manage to toss money back at The client to hope they do not sue go to the BBB etcetera..
She tells us Could 14th, 2016 will be the new Clicking Here date for that repair with improve hardwood. On May possibly tenth I get yourself a connect with through the profits one that made an effort to upsell me a kitchen area flooring saying Empire advised him to simply call us a few new home we are keen on so he could measure it. I informed him we do not want everything new from Empire till our repair job was complete and he agreed and apologized with the complications due to the fact he realized what we have been by with Empire.
My installation of LVT in two rooms occurred on Friday, the 13th of May possibly. I now have confidence in lousy luck days. It started out off without delay Using the installer accidentally reducing into my baseboard heating water pipe while in the dining area. This resulted in a giant puddle of h2o on the floor and loss of h2o and warmth in my household. I called my own plumber right away but didn't desire to pay for the function unless someone at Empire sure to reimburse me.
My appointment was scheduled at the conclusion of the 7 days. Now the glue has dried and sunk into my runner. Excellent... Received a contact this morning (Friday) about eight AM. That they had to cancel my appointment. I rescheduled for this coming Monday. I am a seamstress and book my company appointments nicely upfront so possessing canceled my Friday appointments to produce preparations to acquire Empire out sometime in between nine and 6 only to be explained to they weren't coming genuinely spun me up.